Updated as at: 1st April 2026
1. pandapro Subscription
pandapro is a subscription programme that allows you to receive Monthly Perks (as defined below) on a monthly basis up to the limit stipulated by the plan you subscribe to, and for orders made via foodpanda’s App subject to the Terms and Conditions (“pandapro T&Cs”) below.
2. Eligibility
You can sign up for pandapro via the App if you are 18 years of age or older. pandapro is available to personal accounts and corporate accounts. For Free Trials, please refer to the section titled “Free Trial” below on eligibility criteria.
3. Add-to-Cart Function
3.1 You may be invited to subscribe to pandapro while viewing items you have already selected from the Platform in your cart (the “Order”), by clicking on the “Add to Cart” button (the “Add-to-Cart Function”). Such subscription to pandapro through the Add-to-Cart Function may entitle you to Monthly Perks on the Order. If you are subscribing to pandapro via the Add-to-Cart Function, this clause 3, and clauses 8 and 11 to 13 below, will be applicable to you. Clauses 4 to 7, 9 and 10 will not be applicable to you.
3.2 You will be notified of the subscription fee payable at the time of subscription for all available plans applicable to the Add-to-Cart Function. Payment of the subscription fee will be made upfront, together with payment for the Order by: (a) a credit card or debit card registered under your name; or (b) any other form of payment method accepted by foodpanda from time to time (each a “Payment Method”).
3.3 You warrant that you are duly authorized to pay the subscription fee using the selected payment method, without infringement of any third-party rights.
3.4 You understand and agree that foodpanda is not liable in any way for erroneous billing statements or incorrect charges, and that in the event of a billing error that is caused by foodpanda, our only responsibility is to correct such billing error or incorrect charges within a reasonable time of us receiving notice of the error.
3.5 Once the subscription fee has been successfully paid to foodpanda, it is non-refundable.
3.6 Your pandapro subscription period is based on the plan period selected during signup and will continue until the expiry of such period unless it is cancelled or terminated in accordance with this clause 3. Your pandapro subscription plan will not be automatically renewed if you have subscribed to pandapro using the Add-to-Cart function. If, however, you update your Payment Method (as defined) during specified billing cycle, your pandapro subscription plan will be automatically renewed into the then-current subscription plan. In such situation, clauses 5 and 6 will apply. You must cancel your plan 2 hours in advance of your first subscription time before the expiration of the specified billing cycle if you do not wish to be charged at the then-current Subscription Fee. For instance, if you first subscribed to a 12-month pandapro subscription plan on 10th January at 15:00 (Hong Kong time), you should cancel your plan on or before 13:00 (Hong Kong time) on 10th January of next year if you do not wish to be charged for the next 12-month renewal.
3.7 You will gain access to your pandapro subscription plan and Monthly Perks only after successful delivery of the Order, and after you have successfully paid the subscription fee and complied with all other applicable requirements to register an account on the Platform. If the Order is not successfully delivered, your pandapro subscription plan will not come into effect.
3.8 Your Monthly Perks can only be used for orders made via the Platform in Hong Kong. All Monthly Perks will be credited to your account on a monthly basis and will expire at the end of each month. For the avoidance of doubt, the meaning of “monthly” and “month” in this clause shall be based on the date on which your pandapro subscription comes into effect. Hence, if your pandapro subscription comes into effect on 5th July, your Monthly Perks will be credited to your account on 5th July, and will expire on 4th August, and so on. All vouchers issued must be used before expiration. No extensions shall be granted.
3.9 foodpanda may, at its sole and absolute discretion, offer Surprise Perks (as defined below) to certain selected customers from time to time. The use of any such Surprise Perks is subject to its then-current terms and conditions stated therein.
3.10 Your plan is non-transferrable and you shall not share Monthly Perks and/or Surprise Perks with other users.
3.11 The exact type of Monthly Perks that you will receive will be as stated at the time of subscription, and may be revised from time to time. Further information about the Monthly Perks may be found under the pandapro subscription page on the Platform.
3.12 You may cancel your plan at any time by accessing the unsubscribe link in your account. If you encounter any issues, you may also reach out to our customer service through the Help Centre available on the Platform to cancel your plan.
3.13 Once you cancel your plan, you will still continue to be able to use your benefits until the end of the subscription period. For free trial, you will not be able to use your benefits forthwith once you cancel the free trial.
3.14 foodpanda will not make any partial or full reimbursements for subscriptions cancelled prior to the expiry of the subscription period.
3.15 foodpanda may at its sole and absolute discretion terminate your plan if we become aware or strongly believe that you have breached these Terms.
3.16 We reserve the right to change the Monthly Perks and/or Surprise Perks on pandapro at any time. Any such changes on the Monthly Perks will be communicated to you with reasonable notice in advance through posting on our App, e-mail or any other way of communication we deem appropriate, whereby such changes will take effect on the next renewal, if not communicated otherwise. Notwithstanding any provisions hereunder, for Surprise Perks, any changes will take effect immediately.
4. Signing Up
pandapro is available to all customers to sign up. Please tap on your foodpanda application main menu and select ‘Become a pro’ to sign up. You will have to input your selected payment solution details in order to subscribe to the plans. For corporate accounts, please reach out to our foodpanda for business team at corporates@foodpanda.hk.
If you are subscribing to pandapro via the Add-to-Cart Function (as defined above), this clause 4 will not be applicable to you.
5. Subscription Period
Your pandapro subscription period is based on the plan period selected during signup and will automatically renew at the end of plan period unless cancelled or terminated 2 hours in advance of your first subscription time before the expiration of the specified billing cycle in accordance with these pandapro T&Cs. You can sign up at any time during the month, e.g. if you sign up for a monthly plan on the 5th July, your subscription will renew on the 5th of August of that year, and so on. If you sign up for a 6-month plan on 5th of July, your subscription will renew on the 5th of January of next year.
If you are subscribing to pandapro via the Add-to-Cart Function (as defined above), this clause 5 will not be applicable to you. If you are a Free Trial User, this clause 5 will also not be applicable to you.
6. Subscription Fees
The subscription fee to be paid will be shown to you at the time of subscription for all available plans. Your periodic instalments will be charged to the payment method you have selected at the time of sign-up for pandapro and 2 hours in advance of the first subscription time at the end of the period of the plan for renewal. The renewed plan will be effective starting at the original subscription time. For instance, if you first subscribed to a monthly plan on 10th January at 15:00 (Hong Kong time), you will be charged at 13:00 (Hong Kong time) on 10th February for the renewal of the plan for February, and the renewed plan will be effective on 10th February at 15:00 (Hong Kong time). If any payment due fails, your subscription will be cancelled and you will need to subscribe again in order to receive the Monthly Perks.
We reserve the right, exercisable in our sole and absolute discretion, to adjust the subscription fee on pandapro at any time. Any price adjustment to your pandapro subscription will be communicated to you with reasonable notice in advance through posting on our App, e-mail or any other way of communication we deem appropriate, whereby price adjustments will take effect on the next renewal cycle, if not communicated otherwise.
From time to time, we may offer an introductory plan of our pandapro subscription at discounted pricing. You shall be required to pay the full pandapro subscription fee at the end of the introductory plan period. If you do not want to automatically pay the full pandapro subscription fee, you must cancel your subscription. You can cancel the introductory plan subscription 2 hours in advance of your first subscription time before its expiry by logging into your customer account.
If you are subscribing to pandapro via the Add-to-Cart Function (as defined above), this clause 6 will not be applicable to you. If you are a Free Trial User, this clause 6 will also not be applicable to you.
For the avoidance of doubt, once the subscription fee has been successfully paid to foodpanda, it is non-refundable.
7. Monthly Perks and Surprise Perks
7.1 You will gain access to your Monthly Perks only after you have successfully paid the Subscription Fee or Post Free Trial Subscription Fee (as defined in the section titled “Free Trial” below), and complied with all other applicable requirements to register an account on the Platform. For Free Trials, you will not be required pay a subscription fee during the Free Trial Period and you will gain access to your pandapro benefits after you have complied with all other applicable requirements for Free Trials.
7.2 The exact type of Monthly Perks that you will receive will be as stated at the time of subscription, and may be revised from time to time. Further information about the Monthly Perks may be found under the pandapro subscription page on the Platform.
7.3 Your Monthly Perks can only be used for orders made via the Platform in Hong Kong. All core monthly perks (“Monthly Perks”) will be credited to your account on a monthly basis and such Monthly Perks will expire at the end of your billing cycle. For the avoidance of doubt, the meaning of “monthly” and “month” in this clause shall be based on the date on which your pandapro subscription comes into effect. Hence, if your pandapro subscription comes into effect on 5th July, your Monthly Perks will be credited to your account on 5th July, and will expire on 4th August, and so on. All vouchers issued must be used before expiration. No extensions shall be granted.
7.4 foodpanda may, at its sole and absolute discretion, offer additional discounts, promotions, bonus rewards or other forms of preferential pandapro perks to certain selected customers from time to time (“Surprise Perks”). The use of any such Surprise Perks is subject to its then-current terms and conditions stated therein.
7.5 Your plan is non-transferrable and you shall not share your Monthly Perks and/or Surprise Perks (as the case may be) with other users.
7.6 If you are subscribing to pandapro via the Add-to-Cart Function (as defined above), this clause 7 will not be applicable to you.
7.7 For details of the Monthly Perks and/or Surprise Perks, please refer to https://www.foodpanda.hk/contents/pandapro, which may be updated from time to time subject to Clause 7.8 below.
7.8 We reserve the right to change the Monthly Perks and/or Surprise Perks on pandapro at any time. Any such changes on the Monthly Perks will be communicated to you with reasonable notice in advance through posting on our App, e-mail or any other way of communication we deem appropriate, whereby such changes will take effect on the next renewal, if not communicated otherwise. Notwithstanding any provisions hereunder, for Surprise Perks, any changes will take effect immediately without notice.
8. Application of Platform Terms
In addition to the above pandapro T&Cs, the Terms and Conditions for the use of the Platform and our Privacy Policy shall continue to apply and incorporated by reference herein.
9. Cancellation
You can cancel your subscription at any time, however the cancellation will be effective only at the next renewal date as per the plan duration. In order to cancel your subscription, you need to go to your customer account under “My subscription” and click or tap on “I would like to unsubscribe”. If you are a Free Trial User, you may cancel your plan at any time by accessing the “Cancel Free Trial” link.
Once you cancel your subscription, you will continue to be able to use your benefits until the end of your next renewal date. If you are a Free Trial User and cancel your plan during the Free Trial Period, your benefits will cease immediately upon cancellation.
We will not make prorated reimbursements for subscriptions cancelled prior to the end of your current subscription period.
We have the right to terminate or suspend your subscription at any time in our sole discretion if we consider your use of the subscription to be unacceptable, or in the event of any breach by you of the pandapro T&C, we may, but shall be under no obligation to, provide you a warning prior to termination of your use of the subscription.
If you are subscribing to pandapro via the Add-to-Cart Function (as defined above), this clause 9 will not be applicable to you.
10. Free Trial
10.1 From time to time, we may offer a free trial subscription of pandapro (“Free Trial”) to some users, which eligibility shall be determined in our sole discretion. This free trial subscription shall be for a fixed period (“Free Trial Period”). Eligible users for the Free Trial (“Eligible Users”) shall not be required to make payment for pandapro subscription during the Free Trial Period. The benefits of pandapro accompanying the Free Trial shall be notified to the Eligible User when the Eligible User signs up for the Free Trial (each a “Free Trial User”).
10.2 If you are a Free Trial User, clauses 3, 5 and 6 above will not be applicable to you.
10.3 During the Free Trial Period, you may choose to renew your pandapro subscription after the Free Trial Period through the “pandapro subscription” page. Renewing your pandapro subscription after the Free Trial Period means that you will be required to pay the applicable subscription fee at the point of choosing to renew your pandapro subscription (which shall be the subscription fee offered to you upon subscription to the Free Trial or, if you choose a separate pandapro subscription plan through the “Manage Subscriptions” page, the subscription fee for that plan) (“Post Free Trial Subscription Fee”). Payment of the Post Free Trial Subscription Fee will be made by: (a) a credit card or debit card registered under your name; or (b) any other form of payment method accepted by foodpanda from time to time.
10.4 If you do not cancel your pandapro subscription 2 hours in advance of your first subscription time prior to the end of the Free Trial Period, your pandapro subscription will automatically renew and you shall be required to pay the Post Free Trial Subscription Fee (which shall be charged to the payment method linked to your account). If you do not want to automatically pay the subscription fee, you must cancel your subscription 2 hours in advance of your first subscription time prior to the end of the Free Trial Period.
10.5 The Post Free Trial Subscription Fee billing cycle will start right after the Free Trial Period expires, and;
(a) For the monthly plan, your plan has a billing cycle of one (1) month.
(b) For the half-yearly or yearly plan (or such other duration as may be available), your billing cycle will be for such duration.
10.6 Your pandapro subscription period will be automatically renewed at the end of your billing cycle unless it is cancelled or terminated 2 hours in advance of your first subscription time before the expiration of the specified billing cycle in accordance with these pandapro T&Cs.
10.7 You acknowledge and agree that if you choose to renew your pandapro subscription after the Free Trial Period in accordance with clause 10.3 or if you do not cancel your pandapro subscription 2 hours in advance of your first subscription time prior to the end of the Free Trial Period in accordance with clause 10.4, you shall be deemed to agree with the auto-renewal subscription arrangement. For avoidance of any doubt, this means that foodpanda will first bill you for the Post Free Trial Subscription Fee 2 hours in advance of your first subscription time on the date the Free Trial Period expires (unless you have already paid the Post Free Trial Subscription Fee pursuant to clause 10.3). Thereafter, foodpanda will automatically charge the Post Free Trial Subscription Fee 2 hours in advance of your first subscription time on the last day of the then-current billing cycle, until and unless you cancel your plan or foodpanda suspends or terminates pandapro in accordance with these pandapro T&Cs.
10.8 You are responsible for ensuring that the payment method used to pay for the Post Free Trial Subscription Fee (“Post Free Trial Payment Method”) and information is current and correct. If foodpanda is unable to debit such Post Free Trial Payment Method on any date a Post Free Trial Subscription Fee is due, whether because of insufficient funds or otherwise, your pandapro subscription will be cancelled immediately and you will need to subscribe again in order to receive the pandapro benefits.
10.9 You understand and agree that foodpanda is not liable in any way for erroneous billing statements or incorrect charges, and that in the event of a billing error that is caused by foodpanda, our only responsibility is to correct such billing error within a reasonable time of us receiving notice of the error.
10.10 You warrant that you are duly authorized to pay the Post Free Trial Subscription Fee using the Post Free Trial Payment Method, without infringement of any third-party rights.
10.11 Once a Post Free Trial Subscription Fee has been successfully paid to foodpanda, it is non-refundable.
10.12 foodpanda may offer discounts, promotions or other forms of preferential pricing on the pandapro subscription from time to time. Such preferential pricing shall apply only during the specified period, as stated in our communications to you. At the end of the specified period, you shall be automatically charged the then-current Post Free Trial Subscription Fee for your plan. You must cancel your plan 2 hours in advance of your first subscription time before the expiration of the specified period if you do not wish to be charged at the then-current Post Free Trial Subscription Fee.
10.13 foodpanda reserves the right, exercisable in its sole and absolute discretion, to adjust the Post Free Trial Subscription Fee at any time. foodpanda will announce any changes to the Post Free Trial Subscription Fee in accordance with the amendment procedure set out below. Unless communicated otherwise, price adjustments shall take effect on the next billing cycle.
10.14 foodpanda reserves the right to withdraw the benefits of the Free Trial or modify the terms of the Free Trial at any time in its sole and absolute discretion, including if foodpanda suspects that a user is misusing or abusing the Free Trial or is involved in and/or committed any fraudulent activity.
10.15 If you are subscribing to pandapro via the Add-to-Cart Function (as defined above), this clause 10 will not be applicable to you.
11. Fair Use Behaviour
If we become aware or strongly believe that you are in violation of the pandapro T&Cs, e.g. for cases where we believe that you are sharing your account with others, in order to allow them to make use of your pandapro subscription, we may in our sole discretion immediately terminate your pandapro subscription.
12. Amendment
We reserve the right to amend any part or the whole pandapro T&Cs at any time at our sole discretion.
Subject to Clauses 3.16 and 7.8 above, we shall notify you about changes to the pandapro T&C in text form (e.g. by e-mail) at least two weeks before the changes will come into force. The notification of change will contain a reference to your possibility to object and the relevant objection period, as well as the meaning or consequences of omitting an objection.
If you do not cancel your subscription to pandapro within two weeks following the notification of change, you shall be deemed to have accepted the amended pandapro T&Cs. In the event of objection in due time, both parties have the right to terminate the contractual relationship.
13. Prevailing Language
The English language version of these terms shall control in all respects and shall prevail in case of any inconsistencies with translated versions.